Terms and conditions

Prices & Payments

Every effort has been made to ensure that prices and product details are correct at the time of publishing on our website. We reserve the right to make product changes, price changes and improvements during the validity period of our online store. All Prices of products displayed are shown in Ringgit Malaysia (RM).

Delivery & Installation Service

Hiass provides delivery at a nominal fee (RM70.00 per point).  If the buyer wishes to use hiass.com.my service for delivery, please indicate so on the product order page.


Free deliver for purchases above RM500.00 within Klang Valley only.


Transportation to other areas within Peninsular Malaysia can be arranged subject to availability.

Please email us for further information: marketing@hiass.com.my / sales@hiass.com.my

Pre-Order Items
For the Pre-Order items, estimated delivery lead time is approximately 30days.  Please contact us for further details upon order confirmation. Estimated delivery time will be notified for all purchases. For further information, please contact us at marketing@hiass.com.my / sales@hiass.com.my

Stock & Lead times

Estimated delivery lead time is 4-14 working days (excluding Saturday, Sunday and Public Holidays) for ready stock.  For non-stock items, the estimated delivery lead time is longer. Upon order confirmation, purchasers will be notified the estimated delivery date.

Products shown on the website are based on stock availability and is on the first come first serve basis. hiass.com.my will assume no responsibility on the loss or damages which is incurred due to the unavailability of products.

Cancellation of Orders/Deliveries

Cancellation of order must be notified via email or telephone within 24hours.

Return & Refund

Once the order is confirmed and product is delivered, return of products and claims for refund are not allowed.